Common Queries
You Asked, We Answered
How long will it take to receive my order?
International orders can anticipate their package to arrive in 10 to 60 business days, depending on the location and individual country's customs law. As a reminder, sometimes packages experience postal delays that are out of our control.
Note:
Once your order has been shipped, we are no longer responsible for the package. Check your tracking number to estimate the time of arrival. If you are not home for a delivery, or your package is stolen from your residence, we are not responsible. Please make sure to be available for the delivery of your package or arrange a pickup through the shipping carrier (pickup not available at all locations). If your package is lost, please file a case with your local post office. If it has been returned to sender, we will issue a store credit for the order within 7 business days.
About Customs, Taxes, & Duties
When ordering from UltraAlienVibes, you’re responsible for assuring the product can be lawfully imported to the destination country/region.
By making a purchase at UltraAlienVibes.com, our customers agree that the items they purchase are legal in their country. UltraAlienVibes is not responsible for seized packages.
The recipient is the importer of record and must comply with all laws and regulations of the destination country/region. Orders shipped outside of the Canada may be subject to import taxes, customs duties, and fees levied by the destination country/region. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country/region. Additional charges for customs clearance must be fulfilled by the recipient. UltraAlienVibes has no control over these charges, nor can Alien Outfitters predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Delays caused by customs are not included in the shipping time frame.
Note:
Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
Countries that require an identification number include: India, Israel, South Korea, and Turkey
The above terms also apply to the shipment of any replacement product that might be shipped if there’s a problem with the original shipment. If you return a product to us, you’ll be the exporter from the original shipping destination and will be responsible for compliance with all export laws of that country.
Where is your vintage sourced?
By definition, vintage items are pre-owned goods that date back 20 years or later. Vintage is pre-worn/used and occasionally one of a kind. We source our vintage section from many places all over the world. We thrift shop on a daily basis and work with re-sellers who supply us vintage in bulk. Vintage is sold as-is and is 100% pre-loved, unless noted otherwise. We recommend that you dry clean pretty much everything, especially vintage. Or do like we do, and give it a few dust beatings in the wind.
What is your return policy?
If you are unsatisfied with your order, it can be returned for a store credit within 30 days of the USPS delivery date. We do not refund at this time.
All returns must be sent back unused in their original packaging. We do not accept returns on lingerie or swim. All sale items are considered final sale. Items returned with stains, odor, excessive hair, damage, or past the 30 day mark will be seized. The customer is responsible for return shipping costs. Once we receive your return, you will receive a full store credit within 7 business days.Â
Damaged items will receive a replacement, and if not in stock, a store credit will be issued. When contacting us about a damaged item please include a photo of the damaged item, packing slip, and packaging for faster service. You must contact us within 48 hours of receiving a damaged item in order to receive a replacement free of charge. We will base when your package was delivered on the tracking number attached to your order.
We take all chargeback inquiries very seriously and, when asked, will provide your bank with extensive information regarding this matter. If you need any information regarding your order so that you may file a dispute with your bank, please inform us and we will do our best to provide you with that material. Any disputes received are subject to account deactivation following resolution of the dispute.
Can IÂ cancel my order ?
Once your order hits our database, it begins getting processed immediately. Because of this, we DO NOT honor cancellations. If you placed an order for the wrong size, or duplicated your order, use our contact form to get in touch with us. We do honor refunds for accidental duplicate orders.
What are the payment options?
Credit card and Paypal